Terms and Conditions

Please read these Terms of Use (‘Terms’) carefully before using any of the services provided by the Sendnova website (https://sendnova.com) (the ‘Website’). The Sendnova platform is owned by Velial Finance Limited, hereinafter referred to as “Sendnova”, which is a Canadian MSB registered in British Columbia.

If you do not agree to these Terms, you may not visit or use the Website or any Services provided on the Website. All information and Services provided on the Website are provided strictly ‘as is’ without warranty of any kind.

Please leave the Website and do not create an account if you do not agree to the terms and conditions set out below. Otherwise, you assume all risk and responsibility for the storage and trading of virtual currency, even though we have warned you not to do so.

If you are a U.S. citizen or resident, please leave the Website. SendNova does not serve U.S. citizens or residents. Accordingly, by using the Services, you also confirm that you are not a citizen or resident of the United States or a citizen or resident of the list of prohibited countries set forth in our website's AML policy.

1. Terms and Definitions

  1. 1.1 Account – an account opened by You on the Site to access the Services on the Site.
  2. 1.2 AML Policy – rules of behaviour aimed at preventing money laundering and terrorist financing developed by Sendnova in accordance with the Governing Laws, which form an integral part of the Terms and are available at https://sendnova.com.
  3. 1.3 Governing Law means the laws, international regulations and agreements applicable under these Terms to all relationships between you and the Platform.
  4. 1.4 Sendnova (also referred to as the ‘Platform’) - an online platform operated by Sendnova that offers currency transactions, money transfers, virtual currency transactions and other services as set out in Section 3 of these Terms.
  5. 1.5 Deposit – a transaction consisting of the transfer of virtual currency units from external wallets to your Account.
  6. 1.6 Services: any services provided on the Sendnova Platform as set out in Section 3 of the Terms.
  7. 1.7 Exchange – an exchange transaction of virtual currency to fiat currency or vice versa, or virtual currency to another virtual currency, carried out through the Account.
  8. 1.8 Exchange Rate – the ratio of the value of assets in trading pairs based on demand, supply, value, utility of assets and other economic variables.
  9. 1.9 Commission – commission or other charges levied by Sendnova for the use of the Services.
  10. 1.10 Privacy Policy – the rules for the collection, storage and use of personal data developed by Sendnova in accordance with regulatory laws, which form an integral part of the Terms and are available athttps://sendnova.com/privacy
  11. 1.11 Withdrawal – a transaction consisting of transferring Virtual Currency units from your Account to external wallets.
  12. 1.12 User (also referred to as ‘You’, ‘Your’) - an individual (natural person) or a legal entity established in the appropriate legal form, who has opened an account on the Website, who has the ability to enter into a legally binding contract and use the Website, and who is not prohibited from doing so and using the Services under the Regulatory Laws or any other laws that may apply.
  13. 1.13 Virtual Currency is a decentralised peer-to-peer digital asset that has no central issuer and is not legal tender, securities, electronic money or money under the Governing Law. Virtual Currency – bitcoin (BTC), ethereum (ETH), USDT, USDC and any other digital assets supported on the Platform from time to time.
  14. 1.14 Virtual Currency Merchant – a third-party provider of goods and/or services that supports payments in virtual currencies through the User's Account on the Platform.
  15. 1.15 Money Transfer-Money Transfer refers to the service of accepting funds (in cryptocurrency) from a sender in one location and making the funds (or equivalent value) available to a recipient in another location, whether domestically or internationally.We do not offer fiat-to-fiat money transfers, remittance services, or any payment services involving legal tender. Any conversion to or from fiat currency is performed instantly via licensed third-party partners and Sendnova never takes possession or custody of fiat funds.
  16. 1.16 Fiat Currency-means government-issued currency that is designated as legal tender in its country of issuance through government decree, regulation, or law. Examples include Canadian Dollars (CAD), United States Dollars (USD), Euros (EUR), British Pounds (GBP), and other national currencies that are not backed by a physical commodity such as gold.
  17. 1.17 MSB (Money Services Business)-A business registered with FINTRAC (Financial Transactions and Reports Analysis Centre of Canada) as a Money Services Business that provides one or more of the following services: foreign exchange dealing in virtual currency, money transfers, and/or currency exchange.
  18. 1.18 Sender-The person or entity who initiates a money transfer or currency exchange instruction using our services.
  19. 1.19 Recipient (or Beneficiary)-The person or entity designated by the Sender to receive the funds or cryptocurrency.
  20. 1.20 KYC (Know Your Customer)-The process of verifying the identity and assessing the risk profile of customers in accordance with Canadian anti-money laundering (AML) and counter- terrorist financing (CTF) regulations.
  21. 1.21 AML/ATF-Program Anti-Money Laundering and Anti-Terrorist Financing program implemented in compliance with the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) and associated regulations.
  22. 1.22 Transaction-Any money transfer, currency exchange (fiat-to-fiat or fiat-to-crypto), cryptocurrency purchase, sale, or transfer executed through our platform.
  23. 1.23 Prohibited Jurisdictions-Countries or regions where we are legally prohibited or restricted from providing services (e.g., jurisdictions subject to Canadian or international sanctions, or designated as high-risk by FINTRAC/FATF).
  24. 1.24 Sanctions-Restrictive measures imposed by the Government of Canada, the United Nations, the United States (OFAC), the European Union, or other authorities that prohibit dealings with certain individuals, entities, or countries.
  25. 1.25 Website – the internet site maintained and owned by Sendnova athttps://sendnova.com.

2. Terms of Use Status and Acceptance

  1. 2.1 These Terms constitute a legally binding agreement between you and Sendnova.
  2. 2.2 These Terms apply to all Services, information, text and other products offered by Sendnova on the Website.
  3. 2.3 By accessing the Website, opening an Account on the Website or ticking the ‘I agree to the Terms of Use and Privacy Policy’ box, you agree to these Terms and confirm that you have read, understood and accepted all provisions of these Terms, as well as the provisions of our Privacy Policy, AML Policy and other legally binding documents publicly available on the Website.
  4. 2.4 You may not use the Website or create an Account unless you have read, understood and accepted all provisions of these Terms.
  5. 2.5 Sendnova may change, remove or add context to the Terms and reserves the right to do so in its sole discretion. All new and/or revised provisions of the Terms are effective immediately and apply to your use of the Website, Account and Services from that date. Please check these Terms regularly to ensure that you are aware of all current provisions of these Terms.
  6. 2.6 Sendnova may notify you of material changes to these Terms. This may be done by posting a notice on the Website or by sending you an email (if appropriate).
  7. 2.7 You can review the most current version of the Terms using the Terms of Use link. If you continue to use the Website after Sendnova makes changes to the Terms, you expressly confirm your acceptance of the new and/or revised Terms.
  8. 2.8 These Terms, including our Privacy Policy and the AML Policy, any and all notices, notifications, policies, warnings and disclaimers constitute the entire agreement between you and Sendnova.
  9. 2.9 Platform users assume full responsibility for all risks associated with the use of cryptocurrencies. These may include:
    • Theft or loss due to negligence
    • Lack of collateralisation of cryptocurrency
    • Cyber security risks
    • Virtual currency fraud
    • Lack of consumer protection
    • High volatility
    • Currency regulation
    • Taxation of virtual currencies

3. Services

  1. 3.1 Sendnova provides the following services on the Website (collectively – "Services", and separately – the "Service"):
    • Exchange of Virtual Currency units for units of another Virtual Currency/fiat money;
    • Exchange – the conversion of one Virtual Currency into another Virtual Currency or into fiat currency (and vice versa) executed instantly on the Platform.
    • Deposit-transfer of Virtual Currency from an external wallet to your Sendnova wallet.
    • Withdrawal – transfer of Virtual Currency from your Sendnova wallet to an external wallet.
  2. 3.2 Prohibited Jurisdictions – jurisdictions subject to Canadian or international sanctions or where we choose not to offer services.
  3. 3.3 MSB – Money Services Business registered with FINTRAC exclusively for foreign exchange dealing in virtual currencies and virtual currency transfer services.
  4. 3.4 By providing a Service of exchanging Virtual Currency units for units of another Virtual Currency or fiat money, Sendnova uses the then-prevailing spot market exchange rate for the given trading pair (e.g. BTC/USD). You further acknowledge and agree that whilst the prices displayed on our Platform may take into account market data from various sources, they are not taken directly from any one source, and therefore may not match prices that you see elsewhere (including prices quoted on other exchanges, conversion services and market data providers).
  5. 3.3 By providing a wallet Service, Sendnova provides you with a digitally secured wallet for Virtual Currencies, aimed at exchanging, storing, and withdrawing units of Virtual Currencies and securely stores your private keys for these purposes.
  6. 3.4 To access Services, laid down in Section 3.1 of the Terms, you have to deposit units of Virtual Currencies on the Platform.
  7. 3.5 Deposits and withdrawals are made in accordance with Section 9 of the Terms.
  8. 3.6 The Sendnova may at any time disable access to the Website, the Account and/or specific Service or all Services altogether and reserves the right to do so in its sole discretion without giving any reason.
  9. 3.7 Sendnova only offers Services regarding Virtual Currencies that the Platform supports. Please, check the Website regularly to be aware of what Virtual Currencies are supported. You should not attempt to use your Account to deposit Virtual Currencies that the Platform does not support.
  10. 3.8 The provision of Services might be delayed due to circumstances, including but not limited to technical difficulties, reasonable doubts about the nature or source of funds deposited on the Platform, carrying out AML/KYC checks as set forth in the AML Policy, etc.
  11. 3.9 Sendnova may also provide you with an aggregated nominal value of all your assets in EUR, BTC or any other currency or Virtual Currency based on their current exchange rate.

4. User's Eligibility

  1. 4.1 To access the Services, you must open an Account on the Website by undergoing a registration procedure on the Website.
  2. 4.2 The Services and the use of the Website are available to individuals or legal entities that:
    • are at least 18 years of age (for individuals);
    • have the capacity to enter into a legally binding contract and use the Website, and are not prohibited from doing so and using the Services by the Regulatory Law or any other laws that may apply;
    • you must not be on any sanctions list (e.g., OSFI or FINTRAC) or from prohibited jurisdictions;
    • are residing or incorporated in countries and territories we support.
    • Provide enhanced verification for FX exchanges over CAD $3,000
  3. 4.3 You can only have one Account on the Website. You should not create more than one Account on the Website unless expressly permitted by Sendnova.
  4. 4.4 You cannot create an Account on the Website if your Account has previously been suspended by Sendnova.

5. Personal Account

  1. 5.1 When opening an Account on the Website, you warrant that any and all information submitted by you is accurate, valid, up-to-date, and complete.
  1. 5.2 You shall not use your Account for illegal purposes and activities, which may include but is not limited to money laundering, terrorism financing, human, drug, weapon, and sex trafficking, or tax evasion.
  2. 5.3 You must not create an Account on behalf of another individual or entity unless you are legally authorized to do so.
  3. 5.4 You are solely responsible for keeping your Account secure. Do not share your login, password or any other access details with others.
  4. 5.5 You must notify Sendnova immediately upon becoming aware of any breach of security or unauthorised use of your Account. Please contact us at support@sendnova.com immediately in this case.
  5. 5.6 Sendnova reserves its right to suspend your Account without providing notice or reason in case of any violation of these Terms.

6. Registration Requirements

  1. 6.1 In order to receive access to the Services, provided on the Website, you will have to provide certain information and documents and undergo a verification procedure. For more information, please read the AML Policy.
  2. 6.2 The Sendnova may at any time request you to provide additional documents and information and/or updated documents and/or information and documents submitted before and reserves the right to do so at its sole discretion. Failure to abide by these requirements may result in temporary or permanent cessation of Services provision and/or Account suspension.
  3. 6.3 You are solely responsible for the accuracy, validity, and correctness of all information and documentation you submit to Sendnova. Should there be any error, mistake, update, or change in information or documents you have submitted prior, you are obliged to notify Sendnova immediately.
  4. 6.4 Information and documents submitted by you to Sendnova are processed according to the provisions of our Privacy Policy.

7. User Conduct

    7.1 While visiting, accessing, and using the Website and Services, you agree to:

8. Account Closing & Suspension

  1. 8.1 You can close your Account at any time at your sole discretion.
  2. 8.2 Before closing your Account, all your assets have to be withdrawn to external wallets.
  3. 8.3 Sendnova reserves the right to suspend your Account in the event:

    4. Suspensions may be reported to FINTRAC if suspicious activity is suspected.

  4. 8.4 The Sendnova may, but is not obliged to, notify you about the reasons for your Account suspension. Assets from your Account may be blocked without the right to withdraw.
  5. 8.5 In the event of Account closing or suspension, you will still be liable for all applicable Fees.
  6. 8.6 Sendnova is not liable for any losses suffered due to your Account closure or suspension.

9. Deposits and Withdrawals

  1. 9.1 Before using the Services, you have to deposit units of Virtual Currency to your Account by following the Deposit instructions on your Account page. Please carefully read the Deposit instructions. Deposits and Withdrawals are performed exclusively in Virtual Currency.
  2. 9.2 You can withdraw units of Virtual Currency at any time at your sole discretion, subject to Account transaction limits and temporary or permanent restrictions imposed in the course of internal investigation or by law (e.g. court orders). You are solely responsible for providing the correct wallet addresses. Blockchain transactions are irreversible.
  3. 9.3 You can withdraw your units of Virtual Currency in any amount, provided there are enough Virtual Currency units to cover the applicable Fees.
  4. 9.4 Each Withdrawal of Virtual Currency is subject to a mining fee charged by the respective blockchain network. When sending your transaction to the blockchain, we will try to keep the balance between reasonable fees and speed of processing; however, we reserve the right to determine the exact amount of mining fee to be set at our sole discretion. You can check the exact amount of mining fee charged for the specific transaction by checking the respective blockchain explorer (e.g. https://www.blockchair.com for BTC and BCH, https://etherscan.io for ETH, etc.).Any conversion to or from fiat currency (if offered) is executed instantly through licensed third-party payment processors. Sendnova does not hold or control fiat funds at any time.
  5. 9.5 Sendnova shall not be liable for the transfer of your units of Virtual Currency to other wallets. You are solely liable for the accuracy of information, required for carrying out a Withdrawal (i.e. addresses, tags and any other required credentials). Sendnova strongly advises you to always double-check the accuracy of information provided for Withdrawal purposes.
  6. 9.6 You shall always keep in mind that blockchain transactions are irreversible, and therefore, once the transaction has been sent to the blockchain network upon your request (in case of Withdrawals), we cannot reverse it at all.
  7. Cryptocurrency transactions: Once a Virtual Currency withdrawal or transfer has been broadcast to the relevant blockchain network, the transaction is irreversible. We have no ability to reverse, cancel, or recover, or refund cryptocurrency transactions after they have been confirmed on the blockchain.
  8. Fiat currency transfers: Fiat withdrawals, if any, are processed by licensed third-party payment service providers.

    9. You acknowledge and accept that both cryptocurrency transactions and most fiat money transfers are final and irreversible once executed. It is your sole responsibility to verify all details before confirming any withdrawal or money transfer.

10. Fees

  1. 10.1 The Platform is operated on an automatic Fee-charging basis for the Services and Sendnova does not issue any invoices. The applicable Fees for any transaction will be displayed to you before executing a given transaction.
  2. 10.2 Sendnova may change the Fee structure at any time (including adding new fees for new Services) and reserves the right to do so at its sole discretion. Sendnova will notify you about any changes in the Fee structure. This can be done by posting a notification on the Website or sending you an email (if appropriate). Changes are notified 30 days in advance per consumer law.
  3. 10.3 Fees are paid in a Virtual Currency that corresponds to the respective Service.
  4. 10.4 Fees shall be paid at the time of the completion of each transaction.
  5. 10.5 Transfers/FX are final unless error proven; disputes resolved per section 18.

11. Settlements, Cancellations, and Refunds

  1. 11.1When depositing, withdrawing, or exchanging units of Virtual Currencies for another Virtual Currency/fiat money, respective assets shall be debited and credited onto your Account.
  2. 11.2 Once your order to exchange Virtual Currency has been completed, it cannot be cancelled or reversed. Exchanges are final and there are no refunds for them.
  3. 11.3 The order to exchange Virtual Currency can be cancelled by Sendnova in the event of a technical fault of the Platform.

12. Content

  1. 12.1 Sendnova may produce and display content (the "Content") on the Website, which includes but is not limited to information, texts, images, video, and audio files.
  2. 12.2 The Content does not constitute any form of investment advice, financial advice, trading advice, or any other sort of advice unless specifically mentioned otherwise and should not be construed as such. The Sendnova shall not hold liability for any actions that arise from its Content.

13. Intellectual Property

  1. 13.1 All components, Content of the Website, and the Website as a whole belong to Sendnova and are protected with, including, but not limited to, copyright, trademarks,and trade secrets. All rights reserved.
  2. 13.2 You must not reproduce, reprint, publish, modify, distribute, display, transmit, license, transfer or otherwise exploit Content or technology from the Website without Sendnova's prior written consent.
  3. 13.3 Violation of any of the intellectual property rights of Sendnova is strictly prohibited.

14. Links to Third-Party Websites

  1. 14.1 The Website may contain links to third-party websites or services that are not owned or controlled by Sendnova.
  2. 14.2 Sendnova has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. The Sendnova shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services.
  3. 14.3 For more information, please read these companies' public policies.

15. Privacy, Confidentiality, and Regulatory Disclosures

  1. 15.1 Your personal information is collected, used, and disclosed in accordance with our Privacy Policy, which is available athttps://sendnova.com/privacy and forms an integral part of these Terms. The Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy legislation.
  2. 15.2 As a Money Services Business dealing exclusively in virtual currency registered with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC Registration Number-C100000815), we are required by the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) and its regulations to: (a) verify your identity and, where applicable, the identity of beneficial owners or persons on whose behalf you are acting; (b) keep certain records for a minimum of five (5) years; (c) monitor transactions and report the following to FINTRAC without notifying you: – suspicious transactions, – terrorist property reports, – large cash transactions (CAD $10,000 or more), – electronic funds transfers of CAD $10,000 or more (incoming or outgoing), and – any other reports required by law.
  3. 15.3 We may also be required to disclose your personal information or transaction details to: (a) Canadian or foreign law enforcement agencies, regulators, or courts pursuant to a lawful order or request; (b) correspondent banks or intermediary financial institutions involved in processing your transfers; (c) our professional advisors, auditors, or insurers, where necessary for legitimate business purposes.
  4. 15.4 You consent to the collection, use, and disclosure of your personal information for the purposes described in this section and in our Privacy Policy. You may withdraw consent where permitted by law, but doing so may prevent us from providing the Services to you.
  5. 15.5 If we have reasonable grounds to suspect that any transaction or attempted transaction involves money laundering, terrorist financing, sanctions violations, fraud, or other illegal activity, we are required to file a report with FINTRAC and/or other authorities and may freeze or block your Account and any funds without prior notice to you.
  6. 15.6 We will treat all other information you provide to us as confidential, except where disclosure is expressly permitted or required by these Terms, the Privacy Policy, or applicable law.

16. Disclaimers and Limitations of Liability

  1. 16.1 The Website and all Services are provided on an “as is” and “as available” basis without any representation or warranty, whether express, implied, or statutory. To the maximum extent permitted by applicable law, Sendnova specifically disclaims any implied warranties of title, merchantability, fitness for a particular purpose, and non-infringement.
  2. 16.2 Sendnova does not guarantee that:
    • the Services will be uninterrupted, timely, secure, or error-free;
    • exchange rates or transfer times displayed or quoted will always be accurate or achievable;
    any transaction instructions you submit will be executed exactly as requested.
  3. 16.3 Sendnova is not a bank, trust company, or deposit-taking institution. Virtual Currency held in your wallet is not insured by CDIC or any other agency and is subject to custody risk. Sendnova does not hold fiat funds belonging to clients. Any fiat legs are processed instantly via licensed partners.
  4. 16.4 While we take reasonable measures to protect your funds and personal information, Sendnova shall not be liable for any loss or damage arising from: (a) delays, errors, or failures caused by correspondent banks, payment networks, or third-party service providers; (b) fluctuations in foreign exchange rates between the time you request a transaction and the time it is executed; (c) incorrect beneficiary details, account numbers, or payment instructions provided by you; (d) events beyond our reasonable control (force majeure – see Section 19); (e) unauthorised access to your Account resulting from your failure to maintain the security of your credentials; (f) compliance with applicable laws, including requests or orders from courts, regulators, or law enforcement authorities.
  5. 16.5 To the fullest extent permitted by law, Sendnova’s total liability to you for any claim arising out of or relating to these Terms or the Services, whether in contract, tort (including negligence), or otherwise, shall not exceed the total fees paid by you to Sendnova in the three (3) months immediately preceding the event giving rise to the claim.
  6. 16.6 In no event shall Sendnova, its officers, directors, employees, agents, third-party service providers be liable to you or any other person or entity for any direct, indirect, incidental, special, punitive, or consequential damages whatsoever, including any that may result from (i) the accuracy, completeness, or content of the Website, (ii) the accuracy, completeness, or content of any websites linked (through hyperlinks, banner advertising or otherwise) to the Website, (iii) the Services found at the Website or any websites linked (through hyperlinks, banner advertising or otherwise) to this Website, (iv) personal injury or property damage of any nature whatsoever, (v) third-party conduct of any nature whatsoever, (vi) any unauthorized access to or use of Sendnova's servers and/or any and all content, personal information, blockchain information or other information and data stored therein, (vii) any interruption or cessation of Services to or from the Website or any websites linked (through hyperlinks, banner advertising or otherwise) to this site, (viii) any viruses, worms, bugs, trojan horses, or the like, which may be transmitted to or from this site or any websites linked (through hyperlinks, banner advertising or otherwise) to this Website, (ix) any loss or damage of any kind incurred as a result of your use of the Website or the Services found at the Website, whether based on warranty, contract, tort, or any other legal or equitable theory, and whether or not the Sendnova is advised of the possibility of such damages, (x) losing access and/or unauthorized access to your Account, (xi) any errors or malfunctions caused by or otherwise related to any wallets used to deposit and withdraw Virtual Currencies, (xii) malfunctions, breakdowns and abandonment of blockchain protocols, (xiii) changes in regulatory approaches or legal actions taken regarding the blockchain technology and Virtual Currency, (xiv) taxation and/or changes in tax system regarding Virtual Currencies, (xv) advancements in cryptography, any technical advancements that may present risks to blockchain protocols, (xvi) unfavorable fluctuations of Virtual Currencies, (xvii) errors in the provision of Services; (xviii) other risks associated with purchasing, holding, and Virtual Currencies, and using the Website and Services.
  7. 16.7 Sendnova shall not be liable for any events that may include but are not limited to, civil, criminal, and administrative actions that may arise from your using blockchain and Virtual Currency if such use is forbidden or otherwise limited in your country.
  8. 16.8 Sendnova, its officers, directors, employees, and agents do not provide investment advice, financial advice, trading advice, legal advice or any other sort of advice.
  9. 16.9 To the extent permitted by Regulatory Law, you agree to defend, indemnify, and hold harmless the Sendnova from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses arising from: (i) your use of and access to the Website and Services; (ii) your violation of any term of these Terms; or, (iii) your violation of the Regulatory Law, including any law, rule, or regulation, or the rights of any third party.
  10. 16.10 In case of any circumstances of insuperable force (i.e. events of extraordinary or insuperable nature) that have occurred and remain in effect beyond your and the Sendnova's (the "Parties'") control and that a Party could neither foresee nor prevent for objective reasons, if these circumstances prevent a Party from proper fulfilment of its obligations hereunder, the term for fulfilment of such obligations hereunder shall be extended for the period of the effect of such circumstances of insuperable force. The circumstances of insuperable force shall include wars and other military operations, earthquakes, floods, and other natural disasters, adoption of laws and regulations by state and local authorities, failure of power supply or communication system or other similar circumstances that prevent the Parties from the proper fulfilment of their obligations hereunder.

17. Announcements

  1. 17.1 Sendnova may, from time to time, post official announcements, news, notices, etc. (the "Announcements") on the Website. In no event shall Sendnova be liable for any losses arising from your neglecting or ignoring the Announcements.
  2. 17.2 By agreeing to the terms of this Agreement, the user consents to receive email notifications.

18. Governing Law and Dispute Resolution

  1. 18.1 These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein.
  2. 18.2 The parties agree that the courts of British Columbia shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the Services.
  3. 18.3 Informal resolution: Before commencing any legal proceeding, you and Sendnova agree to attempt in good faith to resolve any dispute through negotiation for a period of at least thirty (30) days.
  4. 18.4 Mediation (optional but encouraged): If the dispute is not resolved through negotiation, either party may propose mediation in Vancouver, British Columbia, administered by a mutually agreed mediator or, failing agreement, by ADR Institute of Canada.
  5. 18.5 Nothing in this section prevents Sendnova from seeking injunctive relief or other equitable remedies in any court of competent jurisdiction to protect its confidential information, intellectual property, or to comply with regulatory or law-enforcement requirements.

19. Force Majeure

  1. 19.1 We will not be liable for delays, failure in performance or interruption of service which results directly or indirectly from any cause or condition beyond our reasonable control, including, but not limited to, any delay or failure due to any act of God, act of civil or military authorities, act of terrorists, civil disturbance, war, strike or other labour dispute, fire, interruption in telecommunications or internet services or network provider services, failure of equipment or software, other catastrophe or any other occurrence which is beyond our reasonable control and will not affect the validity and enforceability of any remaining provisions.

20. Final Provisions

  1. 20.1 These Terms shall remain in force until terminated either by you or Sendnova. Sendnova may terminate these Terms at any time at its own discretion without explaining the reasons for this decision.
  2. 20.2 If any questions have not been regulated by these Terms, they shall be regulated under the Regulatory Law.
  3. 20.3 These Terms are a legally binding agreement and together with its other integral parts constitute an entire agreement between you and Sendnova.
  4. 20.4 In the event the Website is available in multiple languages, the English version of the Terms shall prevail.
  5. 20.5 All provisions of these Terms applicable to the Website shall apply to other means of providing Services, including the App, unless specifically stated otherwise.
  6. 20.6 Should you have any comments, questions, or complaints, please contact us at support@sendnova.com.